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RETAIL MANAGER – London H/F - London - Ladurée

Publiée le: 11/29/2018

Résumé de l'offre

  • Lieu:
  • Type d'offre:
  • Expérience:
    2 à 5 ans
  • Publiée le:

Description de l'offre

We are a very well established French institution, renowned for its Macaron. In our iconic venue in Harrods, we offer the finest of patisseries and drinks, to take away or enjoy in our restaurant and tea room.


Be an ambassador of our brand values.
Manage a team of 6 people.
Enforce our company policy.
Understand financial KPIs.
Respect budget targets.
Be creative and find ways to develop the turnover.
Ensure the best quality of service and participating to the whole operation from welcoming the client to her/his checkout.
Optimise the quality and the follow-up of service.
Create and develop customer loyalty.
Maintain direct contacts with the VIP and loyal customers.
Handle potential delicate situations with clients.
Supervise the orders and billings.
Check the quality of products on sale.
Handle the stocks on the shop and assure permanent restock of the display


Collect and spread information
Control the hygiene, conducts and uniforms of the staff and the good presentation of the point of sale according to the procedures of the shop and the HACCP norms.
Welcome and train the new employees
Organize rotas
Check if the standards of quality and the procedures of service are respected. Check if both the packaging and merchandising guidelines are respected.
Lead the daily briefings
Work with other branches to optimise staff level

Profil requis



Excellent presentation and manner of speaking.
Good social skills and a developed sense of clients.
Detail oriented
Professional English
Particular sensitivity to the luxury values
Perfect sales technique
Computer / Tills system knowledge
HACCP and Hygiene / Training appreciated
French may be useful but is not mandatory. However, you will have to cope with a French environment where some of the softwares and corporate emails may sometimes be in French.

We love our employees to grow and have many examples of Managers progressing in their Career within our London branches or abroad. We are looking forward to a couple of openings in the near future and there will be opportunities.

28 days holiday entitlement pro-rated (Full time) up to 30 with seniority.
A dynamic working environment
Flexible Hours

Discount at Harrods up to 33% on top of Sales
Immediate Start